Privacy Policy

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly - **Name, phone, email, address**

– when you book service, request a quote, or sign up for the Fresh Air Plan. - **Payment details**

– for service calls, installations, or retail parts (processed securely; we do not store full card numbers). - **Service history & preferences**

– to provide better recommendations (e.g., filter size, system type).

B. Information Collected Automatically - **Website usage**

– via cookies and analytics (e.g., pages visited, time on site).

- **Device & browser info**

– to improve site performance and mobile experience.

C. Information from Third Parties

- **FieldPulse Engage** – call and text logs are stored securely for job tracking. - **Wix platform** – contact form submissions and email interactions. ---

 2. How We Use Your Information We use your data to:

- Schedule and complete HVAC services (service calls, installs, maintenance)

- Send **service reminders**, **invoices**, and **Fresh Air Plan updates**

- Improve our website and customer experience

- Respond to inquiries and provide support

- Send **promotional emails** (e.g., seasonal offers) — **you can unsubscribe anytime** --- 

3. How We Share Your Information We **do not sell** your personal data. We only share when necessary: | With Whom | Purpose | |-----------|--------| | **Technicians & office staff** | To complete your service | | **Payment processors** (e.g., Stripe, QuickBooks) | To process payments securely | | **FieldPulse** | For call/text logging and job management | | **Wix** | For website and email functionality | | **Legal authorities** | Only if required by law | ---

4. Data Security We protect your information with: - **SSL encryption** on our website - **Secure payment gateways** - **Restricted access** to customer data (only authorized staff) - **Regular software updates** (Wix, FieldPulse, QuickBooks) -5. Your Privacy Rights (Texas Residents) Under the **Texas Data Privacy and Security Act**, you have the right to: - **Access** your personal data - **Correct** inaccurate information - **Delete** your data (with exceptions for service records) - **Opt out** of marketing emails To exercise these rights, contact us at **service@a1air.com** or **(325) 555-1234**. 

6. Cookies & Tracking Our website uses cookies to: - Remember your preferences - Analyze site traffic (via Wix Analytics) - Improve user experience You can manage cookies in your browser settings. [Learn more about Wix cookies](https://www.wix.com/about/privacy). ---

7. Third-Party Links Our site may link to external sites (e.g., QuickBooks, FieldPulse). We are not responsible for their privacy practices.

8. Children’s Privacy Our services are not directed to children under 13. We do not knowingly collect data from minors.

9. Changes to This Policy We may update this policy. Changes will be posted here with the updated date.

10. Contact Us For questions about this Privacy Policy, contact: **A-1 Air Conditioning Inc.** 123 Main Street, Snyder, TX 79549 Phone: (325) 555-1234 Email: service@a1air.com --- *We’re here to keep you comfortable — and your data safe.*